Privacy Policy

1. Introduction

This Privacy Policy describes how Licensify ("we", "our", or "us") collects, uses, and protects information when you use our Shopify app. Licensify is a license agreement management app that automatically generates and sends PDF license agreements to customers when they purchase products in your Shopify store. Merchants create their own license templates and control all terms and conditions.

2. Information We Collect

When you install and use our app, we collect:

  • Store Information: Your Shopify store domain, store name, and store owner email for authentication and app functionality

  • Product Information: Product names, descriptions, and variants for products that have license templates assigned to them

  • Order Information: Order details including order number, date, customer information, and line items for orders that trigger license generation

  • Customer Information: Customer name and email address for generating and delivering license agreements

  • License Templates: Custom license agreement templates created by merchants, including template content, variable fields, and product/variant assignments

  • License Agreements: Generated license agreement records, including PDF content, customer signatures, signature dates, and agreement status

  • Email Configuration: Custom SMTP settings if provided (server address, port, authentication credentials, sender email) for delivering license emails

  • PDF Settings: Customization preferences for generated license PDFs (header text, footer text, font settings)

  • Auto-send Settings: Configuration for automated license delivery preferences

3. How We Use Your Information

We use the collected information to:

  • Automatically generate PDF license agreements when customers purchase products with assigned license templates

  • Deliver license agreement emails to customers using either our default email service or your custom SMTP configuration

  • Enable you to create, edit, and manage license templates for your products and variants

  • Track license agreement status (sent, signed, pending)

  • Provide a customer signing interface for license agreements

  • Allow you to manually resend license agreements when needed

  • Display license history and reporting within the app dashboard

  • Authenticate your store and ensure secure access to the app

  • Improve and maintain our app services

4. Data Sharing

We do not sell, trade, or rent your data to third parties. We only share data as necessary to provide our services:

  • Email Delivery: License agreements are delivered via email using either our default email service or your custom SMTP provider (if configured). Customer email addresses and license content are transmitted to these services solely for delivery purposes.

  • Shopify Platform: We access your store data through Shopify's API to read order and product information required for license generation.

  • Customer License Signing: Customers access a secure signing page to review and sign license agreements, which is hosted on our platform.

All data transmission is encrypted and occurs only to fulfill the core functionality of the app.

5. Data Retention and Deletion

We retain your data only as long as necessary to provide our services. When you uninstall our app:

  • We automatically delete all your store data within 48 hours of receiving the uninstall webhook from Shopify

  • This includes all license templates, license agreements, and related customer data

6. Your Rights

You have the right to:

  • Access your data stored in our app

  • Request deletion of your data

  • Request a copy of your data

To exercise these rights, please contact us at the email below.

7. Data Security

We implement appropriate security measures to protect your data, including:

  • Encrypted data transmission (HTTPS)

  • Secure authentication through Shopify OAuth

  • Regular security updates and monitoring

8. GDPR Compliance

We comply with GDPR requirements by:

  • Responding to customer data requests within 30 days

  • Deleting customer data upon request within 30 days

  • Deleting all store data within 48 hours of app uninstallation

9. Contact Us

For questions about this privacy policy or to exercise your data rights, please contact us at:

Email: support@licensify.us

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this policy.

@ 2025 Licensify